This page lists the terms and conditions of the services offered by our organization. Participants expressly accept the contents at the time of booking.

1 – MEMBERSHIPS

Our organization is made up of qualified volcanological guides registered with the professional association according to the laws of the Italian state and the Sicily region. By paying the required fees we undertake to carry out our work to the best of our ability and with the skills we possess. However, the objective may sometimes not be achieved for numerous reasons and the organization cannot in any case be held responsible or obtain a refund.

2 – INSURANCE

Our guides are covered by personal professional insurance (Professional Civil Liability. The policy is a protection for participants in the event of accidents caused, or that direct responsibility can be determined by the team of our organization.
Therefore, the following are EXCLUDED from coverage:
a) any accidents or damages that occurred to the participants in the normal course of the excursion (e.g. an accident following a fall on rough volcanic terrain);
b) the services and activities carried out by third parties and not directly by the staff of our association, even if booked through this website (rental equipment; accidents occurring on the means of transport in which a ticket such as the cable car is required;)
c) damages caused by the associates for actions different from this regulation and for the failure to respect the indications of the guides.

3 – BOOKINGS AND PAYMENTS

Our activities take place exclusively on reservation. To take advantage of the promotional quotas and offers advertised on the site, advance payment is required through the site’s online booking. After payment you will receive a first email summarizing the tickets purchased. This is not yet a confirmation of availability of the chosen tour.

Our secretariat will take charge of your reservation and the actual availability for the chosen day will be verified. You will receive a confirmation email or a proposal for a change and rescheduling.

4 – SERVICES INCLUDED/EXCLUDED

In each tour, the services included and excluded in the membership fee are clearly indicated. The participant must read this section.

5 – RULES OF CONDUCT

Participants in the activities must comply with the rules laid down in this regulation and any indication provided by their respective companions during the excursions, therefore never leave the group without express authorization. Our site provides the appropriate information on the technical level, required equipment and difficulty of the individual tours. The user is required to take note of these indications and inform all the members of his party. Those who have particular needs or pathologies of any nature are required to notify the guide before the start of the tour. Our excursions take place in a high mountain environment, even above 3000 metres. Participation is prohibited for people who are not in good physical shape or suffering from cardiac or respiratory diseases or with reduced mobility. The association will not be held responsible for any damage resulting from failure to observe these elementary common sense rules.

6 – INFORMED CONSENT

The proposed recreational activities take place in natural, mainly mountainous environments, where the risks of accidents cannot be completely eliminated.
Some examples: irregularities on the ground; contact with wildlife or stinging or toxic vegetation; detachment of rocks; volcanic explosions and eruptions; fall of lava ash and pyroclastic material; soil instability in epigean and hypogean environments; Any other danger or risk not dependent on the organization.
The safe mountain does not exist!
The risks can only be mitigated by responsible behavior, therefore by the experience, competence, prudence of the companions. Our organization relies exclusively on highly trained and qualified personnel.
Participants acknowledge and agree that the organization cannot be held responsible for accidents related to the dangers and imponderable risks related to the nature of the environment in which it moves as specified in this paragraph. Participants must sign an informed consent form available for download on our website, to be signed and sent to our email or, in the case of last minute bookings, the form can be filled out directly at the meeting point.

7 – CHANGES BY THE ORGANIZATION AND / OR USERS

In the event of adverse weather conditions, volcanic hazards and for any other reasonable reason, the accompanying person may decide to vary, move or cancel the agreed excursion or tour entirely. In this case you will be entitled to a refund of the tour as long as the tour is not already started and carried out for at least 1/3. Any requests for changes on the chosen tour program made by one or more participants will be evaluated by the accompanying person and if these involve additional expenses, they will remain the responsibility of the applicant (s). Users are required to respect the times indicated on the site in particular on the meeting time, as well as to respect the duration of the tour.

In the event of significant delay of the participants, the tour will end at the scheduled time and the organization reserves the right to shorten the planned itinerary accordingly. In the event that the delay entails the reduction of the planned itinerary and the user wishes to remodel the itinerary, the organization reserves the right to request an extra payment to be agreed on site.

8 – WITHDRAWAL and REFUNDS

CHANGES – In the event that participants are unable to participate in the tour on the chosen day, a voucher will be issued (non-personal, therefore transferable) to be used within 1 year of issue. The communication of cancellation of the booking to take advantage of the issue of the voucher MUST take place at least 48 hours before the tour takes place (72 hours in August and on holidays).

REFUNDS – The organization provides refunds only for reasons of force majeure (weather alert, volcanic alert, etc.) such as to make it impossible to carry out the booked activities or for reasons dependent on our organization (e.g. breakdown of a means of transportation). transportation, etc). Cancellation due to subjective assessments of the weather by the participants (e.g. summer storms…) does not give the right to a refund. If the payment of the fees was made via bank transfer, bank charges (€3) will be deducted from the refund.

For last minute cancellations or failure to show up the participants at the meeting point and at the agreed time (exclusively what is indicated in the booking ticket received by email upon confirmation is valid) NO refund will be provided for any reason, as the booked places will not be able to be resold. In case of no-show, considerable delays, booking errors on the day or type of tour, cancellation of participation by users within 48 hours of the tour departure time, no refund or voucher will be issued.

DELAYS – Participants are required to show up at the time scheduled in the tour schedule requested and sent by email at the time of booking confirmation. Out of respect for other participants, the guide is therefore not required to wait for any latecomers beyond the scheduled time and will lose the right to participate in the tour and any refund.

9 – SENSITIVE DATA PROCESSING AND PHOTOGRAPHIC MATERIAL

Participants authorize the processing of personal data sent on the basis of art. 13 of Legislative Decree 196/2003 and art. 13 GDPR 679/16. The acquired data will be processed exclusively for the purpose of carrying out recreational activities and will NOT be transferred to third parties for commercial purposes. Finally, consent is given to the publication of photographic material, acquired during the activities, on our social channels for promotional purposes. Anyone who does not want to consent to the publication of their images, MUST give prior notice to the guide or organization.